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Operations

The go-to facility management software for leading operators

The Monument Platform is built to streamline daily operations by simplifying workflows, reducing redundancies, and allowing portfolio-wide management for efficiency at scale.
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A man using a Storage Facility Management Dashboard
A Facility Groups Management Interface for organizing and managing storage locations

Create and manage custom facility groups

Easily organize and manage multiple locations by grouping facilities based on custom criteria such as region, market type, or performance, using our innovative Navigator Tool.

  • Create tailored facility groups for operational efficiency.
  • Consolidate and generate reports with just a few clicks.
  • Drill down into specific regions or facility groups for granular insights.

Centralize your operating KPIs

Get a real-time view of performance across your portfolio with Monument’s unified dashboards. From occupancy rates to revenue trends, access the insights you need to make data-driven decisions.

A Self-Storage Dashboard providing key metrics like Occupancy
  • Monitor KPIs like occupancy, revenue, and tenant behavior at a glance.
  • Consolidate data from multiple facilities into one comprehensive view.
  • Make informed decisions with real-time updates across all locations.
A Storage Dashboard showcasing key metrics like occupancy, revenue and leads

Powerful automation rules to enhance your workflow

Streamline workflows to save time and reduce manual effort. Monument’s automation engine handles communications, status changes, and tenant follow-ups, so you can focus on growth.

A Rule Stages Configuration Panel
A Rule Stages Configuration Window displaying automated actions
A Delinquency Management Workflow automating reminders and fees with defined stages
Automate overdue payment reminders, lease renewals, and other communications.
A Delinquency Notification Workflow diagram with a boolean check for overdue rent
A Tenant Notification Workflow automating email and push notifications for overdue rent conditions.
Set workflow triggers to instantly update tenant statuses or apply fees.
A facility pricing dashboard
A Facility Pricing Table for adjusting unit rates based on occupancy percentages
Reduce operational complexity across all facilities.

Better support and service for your tenants

Monument makes tenant communication effortless with bulk messaging capabilities and two-way SMS. Stay connected with tenants while improving engagement and retention rates.

A Payment Reminder Notification displayed on a mobile lock screen
A Payment Reminder Notification designed to keep customers informed about upcoming payments
Send automated SMS and email reminders for payments, renewals, and promotions.
A Promotional Message Template offering $10 off a rental
A Promotional SMS Template offering tenants $10 off their next rental
Recover abandoned leads with personalized follow-up messages.
A Template Library Interface listing pre-designed templates for various notifications
A Template Library Interface
Access an extensive library of email and SMS message templates.

Assign, track, and complete tasks with ease

Stay on top of every facility’s needs with Monument’s task management tools. Assign tasks to team members, set deadlines, and track progress—all in one place.

  • Stay on top of every facility’s needs with Monument’s task management tools. Assign tasks to team members, set deadlines, and track progress—all in one place.
  • Track task completion to ensure accountability across teams.
  • Streamline daily facility maintenance and operational tasks.
A Task Center Dashboard displaying categorized tasks such as Leads
A user interface screen showing a list of users with their roles and statuses

Give everyone on your team the right access

Granular permission settings allow you to define roles and access levels for every team member. Ensure the right people have the right tools without risking data security.

  • Restrict access to specific facilities or data based on roles.
  • Enable custom permissions for tasks like editing, creating, or viewing data.
  • Set dollar limits for credits to maintain financial security.
integrations

Seamlessly connect with your favorite tools

We play well with others. Monument’s rental website integrates with industry-leading tools to provide a unified experience for tenants and operators.

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Self-storage operations, made easier

From tenant management to payment processing, Monument’s Facility Management Software is built to minimize manual tasks and maximize NOI at every touch point.
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Complete Control From One Platform
Manage all your facilities and customer interactions efficiently in one place.
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Save Time With
Automation
Streamline repetitive tasks like delinquency management, move-ins, and payments
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Smarter Decision-Making
Universal search and real-time insights make it easy to stay on top of your portfolio.
an icon for operations
Maximize Team Efficiency
Assign roles, automate workflows, and track progress with ease.

Frequently asked questions

Questions? We have answers. Explore our FAQ section to learn more about how Monument works, its features, and how it can support your business. Still curious? Reach out—we’re here to help!

Facility management software streamlines the day-to-day operations of self-storage facilities by providing tools for tenant management, payment processing, delinquency tracking, and maintenance scheduling. It helps operators save time, improve efficiency, and enhance customer satisfaction.

Monument offers features like a universal search, automated workflows, and customizable dashboards. These tools allow operators to manage multiple facilities efficiently, create tailored reports, and automate routine tasks such as lead follow-ups and delinquency management.

Yes, Monument’s platform allows operators to group and manage multiple facilities using custom segmentation. This enables users to generate consolidated reports, oversee operations across multiple locations, and streamline processes at scale.

Monument provides a robust automation engine that can handle communications, status updates, and fee applications. For example, operators can automate lead follow-ups, send delinquency notices, and trigger rent increase notifications, all with minimal manual intervention.

Absolutely. Monument’s platform supports tailored configurations, such as custom facility groups, permissions-based roles for staff, and automated workflows designed to align with your specific business processes.

Yes, Monument’s platform supports integrations with various third-party tools, including payment processors, gate access systems, and reporting tools, ensuring a seamless operational experience.

Discover a smarter way to manage your portfolio and maximize NOI

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