Operations

The go-to facility management software for leading operators

The Monument Platform is built to streamline daily operations by simplifying workflows, reducing redundancies, and allowing portfolio-wide management for efficiency at scale.

Create and manage custom facility groups

Easily organize and manage multiple locations by grouping facilities based on custom criteria such as region, market type, or performance, using our innovative Navigator Tool.

Centralize your operating KPIs

Get a real-time view of performance across your portfolio with Monument’s unified dashboards. From occupancy rates to revenue trends, access the insights you need to make data-driven decisions.

Powerful automation rules to enhance your workflow

Streamline workflows to save time and reduce manual effort. Monument’s automation engine handles communications, status changes, and tenant follow-ups, so you can focus on growth.

Automate overdue payment reminders, lease renewals, and other communications.

Set workflow triggers to instantly update tenant statuses or apply fees.

Reduce operational complexity across all facilities.

Better support and service for your tenants

Monument makes tenant communication effortless with bulk messaging capabilities and two-way SMS. Stay connected with tenants while improving engagement and retention rates.

Send automated SMS and email reminders for payments, renewals, and promotions.

Recover abandoned leads with personalized follow-up messages.

Access an extensive library of email and SMS message templates.

Assign, track, and complete tasks with ease

Stay on top of every facility’s needs with Monument’s task management tools. Assign tasks to team members, set deadlines, and track progress—all in one place.

Give everyone on your team the right access

Granular permission settings allow you to define roles and access levels for every team member. Ensure the right people have the right tools without risking data security.

integrations

Seamlessly connect with your favorite tools

We play well with others. Monument’s rental website integrates with industry-leading tools to provide a unified experience for tenants and operators.

Self-storage operations, made easier

From tenant management to payment processing, Monument’s Facility Management Software is built to minimize manual tasks and maximize NOI at every touch point.

Complete Control From One Platform

Manage all your facilities and customer interactions efficiently in one place.

Save Time With
Automation

Streamline repetitive tasks like delinquency management, move-ins, and payments

Smarter Decision-Making

Universal search and real-time insights make it easy to stay on top of your portfolio.

Maximize Team Efficiency

Assign roles, automate workflows, and track progress with ease.

Frequently asked questions

Questions? We have answers. Explore our FAQ section to learn more about how Monument works, its features, and how it can support your business. Still curious? Reach out—we’re here to help!

Facility management software streamlines the day-to-day operations of self-storage facilities by providing tools for tenant management, payment processing, delinquency tracking, and maintenance scheduling. It helps operators save time, improve efficiency, and enhance customer satisfaction.

Monument offers features like a universal search, automated workflows, and customizable dashboards. These tools allow operators to manage multiple facilities efficiently, create tailored reports, and automate routine tasks such as lead follow-ups and delinquency management.

Yes, Monument’s platform allows operators to group and manage multiple facilities using custom segmentation. This enables users to generate consolidated reports, oversee operations across multiple locations, and streamline processes at scale.

Monument provides a robust automation engine that can handle communications, status updates, and fee applications. For example, operators can automate lead follow-ups, send delinquency notices, and trigger rent increase notifications, all with minimal manual intervention.

Absolutely. Monument’s platform supports tailored configurations, such as custom facility groups, permissions-based roles for staff, and automated workflows designed to align with your specific business processes.

Yes, Monument’s platform supports integrations with various third-party tools, including payment processors, gate access systems, and reporting tools, ensuring a seamless operational experience.