Last updated: February 27, 2025
Monument Software, Inc. (“Monument”) provides technology that improves the self storage customer’s experience. The option to receive information by text is one of the ways Monument improves the self storage experience. Some texts are one-on-one texts between you and a storage facility employee. Most texts are automated. As with all Monument products and services, the goal is always to best serve the customer. We want to interact with you in the way most convenient and enjoyable for you.
The texts that we send may relate to a purchase you made through our services, or they may be marketing texts related to other products and services offered by us or an operator of a self-storage facility.
We only send marketing messages with your consent. By providing your telephone number, you represent that you are the owner of the telephone number and that the number is accurate. If you provide an inaccurate telephone number then we are sending someone else text messages without their consent, and we don’t want to do that.
At any time, reply to one of our texts with STOP to well, stop, receiving texts from us. We’ll put you on the “doesn’t want us to text them list.” You may receive one final text confirming you don’t want any more text messages. If you change your mind, call us or reply to one of our texts with UNSTOP and we may be able to add you back on the “wants us to text them list.”
We can’t solve world peace, but we can help with any text message concerns. Reply with HELP or email us atsupport@monument.io or call us at (xxx) xxx-xxxx.
Text message frequency varies.
If you’re looking for a storage unit you may be able to request text messages, such as a coupon or driving directions. You may also be able to text the storage facility, in which case they may reply to your text. You may also receive follow up calls or texts to facilitate a storage unit reservation or rental.
Please contact us with any questions or comments.
Monument Software Inc.
PO Box 670205
Dallas, TX 75367
