FAQs

General

Portfolio-First Platform: one system for multiple sites, giving you visibility and control across all your properties.
Automation Rules for Everything: you come up with the strategy (we can help) and the software does your bidding (automated).
Dynamic Revenue Management: true “airline seat” style pricing with rules that flex up and down. No static, one-directional automations.
Remote Management Ready: seamless gate integrations, centralized communications, and workflows that empower unmanned or hybrid models.
Superior Digital Storefront: modern, SEO-friendly rental websites with integrated lead funnels, not iframes. Optimized to capture the full wallet share. Better tenant protection integrations that support high-margin protection programs.
Accrual Based GAAP Accounting: when your investors demand it, we are ready to serve up all your transactions on a full GAAP compliant accrual basis.
API Access to All Your Data: true Platform as a Service (PaaS). Access everything and anything that touches you through our API.
All Inclusive Pricing: one price that you can count on; we will not up-sell you on anything, no hidden fees.

One system for multiple sites, multiple brands. Manage across multiple brands, multiple properties – all at once.
Your call center can manage all your brands from one system, without having to log-in, log-out across multiple brands/sites.
Push your strategy at once across all your brands and location: when you create automation, pricing rules, ECRI rules, you can elect to publish it automatically across all your brands.
Insights and Reports across all your brands: our Insights/Reports can be brand specific or across multiple brands all at once.
Investor dashboards and reports that will blow their socks away. Guaranteed.
Flexible Monument pricing, putting you in control of the pricing models you will offer your customers.
See also “How is Monument well suited for an organization with a large number of locations?”

Not at all! Monument brings you the power of the tools that the big guys use while keeping it easy to use for the smaller operator:

Practically Runs Itself: Monument automation handles all the workflows on your behalf. Comes with all the best-practives templates you need ready to use.
Remote-Management Ready: Monument was built to help you efficiently manage your sites remotely. No headaches.
Future-Proof Growth: when you are ready for your third, fourth, fifth location, Monument was built to scale; rollout new locations without any work. “We tripled in size without hiring more staff”.
Grow Your Occupancy and Rent: built-in rental website that drives growth. Fully automated for self-serve new tenants. With a sophisticated pricing engine that ensures you capture every dollar.
Special Pricing for Smaller Operators: get all the tools that the big guys use for a fraction of the cost

Portfolio-First Platform: one system for multiple sites, giving you visibility and control across all your properties. Seamlessly manage all your locations at once.
Best Solution In The Market: Automation Rules for Everything, Dynamic Revenue Management, Remote Management Ready, Superior Digital Storefront, 100+ Insight and Reports, Accrual Based GAAP Accounting, API Access to All Your Data, and more.
Open Echo System: we do not force you to use our rental website, our tenant protection, our payments facilitator, our pricing vendor, etc. Monument cleanly integrates with your favorite vendor.
White Glove Service: our US-based service team is very knowledgeable, ready to assist you get your job done. 100% customer satisfaction guaranteed.
“We Own The Outcome”: tired of dealing with vendors that sell you a bag of goods and leave you high-and-dry to make it work the way you want? Monument is staffed and trained to make sure you get all the value from what you paid for. Truly a breath of fresh air.
All Inclusive Pricing: one price that you can count on; we will not up-sell you on anything, no hidden fees.

Monument is an open echo system – we do not lock you in to use any vendor. We integrate with anyone and everyone, so let us know who you are looking to connect with. Chances are we are already integrated with them, and if not we will find a way to make it happen.

Operations

Facility management software streamlines the day-to-day operations of self-storage facilities by providing tools for tenant management, payment processing, delinquency tracking, and maintenance scheduling. It helps operators save time, improve efficiency, and enhance customer satisfaction.

Monument offers features like a universal search, automated workflows, and customizable dashboards. These tools allow operators to manage multiple facilities efficiently, create tailored reports, and automate routine tasks such as lead follow-ups and delinquency management.

Yes, Monument’s platform allows operators to group and manage multiple facilities using custom segmentation. This enables users to generate consolidated reports, oversee operations across multiple locations, and streamline processes at scale.

Monument provides a robust automation engine that can handle communications, status updates, and fee applications. For example, operators can automate lead follow-ups, send delinquency notices, and trigger rent increase notifications, all with minimal manual intervention.

Absolutely. Monument’s platform supports tailored configurations, such as custom facility groups, permissions-based roles for staff, and automated workflows designed to align with your specific business processes.

Yes, Monument’s platform supports integrations with various third-party tools, including payment processors, gate access systems, and reporting tools, ensuring a seamless operational experience.

Leasing

Monument’s rental website is designed to help your business grow by delivering three key results: (1) bringing more prospects to your site, (2) increasing the percentage of prospects who become tenants, and (3) raising average revenue per unit leased.

Attract More Prospects: Monument’s website is fully SEO-optimized and integrated with Google Local, making your facility easier to find in search results and attracting more organic traffic to your business.
Convert More Visitors into Tenants: To convert a larger proportion of prospects into tenants we built a mobile-first rental website that optimizes the purchasing experience, captures every lead in case they fail to convert, and provides flexibility for automated promotions and discounts. The user journey has been carefully refined to deliver key information and remove distractions, creating a fast, customizable workflow. If a prospect abandons the checkout process, Monument automatically turns them into a lead for immediate follow-up. Additionally, a highly effective promotions and discount engine entices prospects with specials according to automated rules. The net-net is that a larger portion of your rental website visitors will become tenants.
Increase Revenue Per Unit: advanced tools for dynamic pricing let you automatically adjust rates depending on inventory, while value-based pricing captures incremental revenue by offering good-better-best options for the selected unit. During the workflow, tenants can conveniently enroll in higher tiers of tenant protection you define. And at checkout, optionally you can capture additional services and fees, like 7×24 access, incremental security, etc.

Monument’s rental website is included with your Monument license and does not cost any extra. No hidden fees, no upsell.

No problem. Monument is an open echo system, meaning that we are glad to integrate any solution into our platform. If you are using a common industry rental website, there is a good chance that we are already integrated with your provider. Either way, we can make it all happen for you.

Our data shows that the vast majority of prospects come to your site while using a mobile device. If your rental website has not been specially designed and engineered for the small screens of mobile devices, your prospects will quickly take their business elsewhere. Monument’s rental website was built from the ground up for mobile devices.

When using our Monument rental website or an integrated third party rental website, we offer you comprehensive e-commerce reporting, at no additional cost. Track traffic sources, campaign effectiveness, shopping funnel performance, cost per tenant acquisition, etc., all from within the Monument platform.

Monument’s rental website allows you to highlight your brand, your colors, your site and unit photos, your differentiators, your story. Make it look like you want it.

Revenue Management

Revenue management software optimizes rental income by analyzing tenant behavior, market trends, and occupancy rates to recommend effective pricing strategies, rent increases, and promotions.

Monument’s platform supports automated rent increases based on customizable rules. Operators can set parameters like tenant tenure, market trends, and unit type to determine optimal rent adjustments.

Yes, Monument provides insights into the incremental revenue generated from rent increases, tenant churn rates, and the effectiveness of pricing strategies, helping operators refine their approach.

Yes, Monument enables automated rate adjustments based on occupancy thresholds, market conditions, and other customizable factors. This ensures rates remain competitive and aligned with demand.

Monument allows operators to implement rate plans for specific unit groups. For example, operators can adjust rates for units with higher refill rates or longer tenant lifespans to maximize revenue.

Yes, Monument supports tiered pricing strategies, such as good-better-best models, allowing operators to differentiate unit pricing based on features, location, and customer preferences.

Monument’s platform offers analytics on rent increase performance, tenant churn sensitivity, occupancy trends, and unit group lifetime value. These insights enable operators to make informed pricing decisions.

Yes, operators can create and manage promotions or discounts directly in the platform, allowing them to attract new tenants and boost occupancy during slower periods.

Monument’s platform provides detailed analytics on revenue growth, rent increase impacts, and tenant churn. Operators can use this data to assess the effectiveness of their revenue strategies and make improvements.

Analytics & Insights

Monument offers tailored dashboards with insights into tenant behavior, revenue trends, occupancy rates, and rent increase performance. These insights help operators make data-driven decisions to optimize their business operations.

Yes, Monument’s insights are generated in real-time, allowing operators to access up-to-date data without manual intervention. This ensures timely and accurate reporting for decision-making.

Monument provides a variety of dashboards, such as investor dashboards, marketing dashboards, revenue dashboards, and operator dashboards, each designed to address specific aspects of facility performance and business needs.

Absolutely. Monument’s platform provides metrics on incremental revenue retained from rent increases, churn rates, and tenant sensitivity to price changes. This allows operators to evaluate and refine their rent increase strategies.

Monument’s insights module is highly customizable, allowing operators to filter data by location, region, customer segment, or strategy. This flexibility ensures operators can tailor insights to their unique requirements.

Yes, Monument’s platform consolidates data from multiple facilities, enabling operators to identify trends, compare performance metrics, and implement effective strategies across their portfolio.

Monument’s insights are powered by a business intelligence tool, similar to Tableau or Power BI, offering advanced analytics and interactive visualizations to help operators uncover actionable insights.

Yes, Monument allows operators to export detailed reports and visualizations, making it easy to share insights with stakeholders, investors, or team members.

Integrations

Our list of integrations is growing every day. We integrate with gate, lock, rental website, pricing, revenue, accounting, chatbot, help desk, etc. providers.

Monument typically does not typically charge a fee to integrate with your favorite gate, lock, rental website, pricing, revenue, chatbot, help desk, reviews, etc., vendor. These integrations are bundled as part of the Monument pricing tier you select. Contact Monument for more information.

Monument is a full GAAP revenue recognition as-earned (accrual-basis) billing system validated by a detailed transaction ledger. We provide summarized facility-level journal entries for GL input, supporting accurate NOI and EBITDA earnings reporting. We offer detailed subsidiary reports for deferred revenue, accounts receivable, cash, sales tax, and security deposit accounts. Metada organized at the tenant, unit, and property level with customizable facility groupings (individual, owned, third party managed, subset by geography).

Monument supports QuickBooks, MS Dynamics, Sage, NetSuite, Yardi, and several other accounting systems. Contact us for more information.

Implementation

From the day we do our Kick-Off Meeting and start your migration process, expect 4-6 weeks depending on the number of facilities and integrations you have. We will migrate all your data and payment tokens, connect and verify all your integrations, set up your rental website and configure all the details in your Monument account. Then we will train all your users on the typical Jobs To Be Done. Finally we will let you review all the data converted to make sure it’s all there as you expected.

We will transfer over all your facility data including unit types and unit details, smart entry integrations, customer data including current tenancy agreements and payment methods. In addition, we will migrate rent & rates, historical revenue & occupancy, customer notes, tenant data, tenant protection details, tasks, and gate codes.

We can migrate you from any legacy provider, including Easy Storage, SiteLink, StorEDGE, Buccy, Tenant Inc., and anyone else you may be using. In addition, we can help migrate data from online payment platforms like Storable, Stripe, GoCardless, etc.

Yes, we can help you migrate your existing payment methods for most online payments platforms. Our vault-to-vault process ensures that all your payment tokens get safely transferred from your previous provider to our provider. We will be glad to walk you though all the details.

“I’ve been through many software onboardings in my career, and this has been – hands down – the best onboarding experience I’ve ever been a part of.“ – Whitney Jurjevich

CEO, Ameripark Storage, AZSA Board Member

FAQs

General

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